Privacy Policy

The UrbanFindr Pte Ltd is committed to protecting the privacy of the visitors to our website at theurbanfindr.com, including sub-domains.  When you visit or use our website or services, you agree and consent to our Privacy Policies.

Please read this Privacy Policy to understand how we collect, use and share your personal information. We may change or update our privacy practices from time to time.  Any changes will be updated on our website or sent to you by email if appropriate.

Collection of Personal Information

When you visit our website or use our services, we may ask you for information about your name, address, phone number, and payment information. We may also collect information about your usage of our website or services.  We may use cookies or other similar technologies to track usage. We collect information when you contact us by email, website, phone, letters, or other means of communication, including chat functions with our staff or drivers.  We collect information when you post a review or comment.

Our Privacy Policies apply when you access our services through a mobile device, tablet or other digital devices. We may collect technical or performance information about the usage or performance of your mobile device, including but not limited to operating system, location, mobile payment, IP address.  We may also collect data for interactions with retail technologies, including QR codes, RFID and mobile coupons.  This information is collected and used automatically if you use our services on a mobile device or mobile browser. You have the option to remain anonymous on your mobile device through the settings on the device.

Use of Personal Information

We use the information to provide you with access to our services and our websites.  We will analyse and use the information to improve our services, develop our business, prevent fraud, to bill and contact you as required.  We may contact you for customer feedback or to inform you of significant changes to our services, policies or business.

You agree to let us inform you of our products and services which may be subject direct marketing where we may contact you by phone, post, email, website notifications, mobile messaging (including sms and push notifications).

When you provide feedback or comments on our website, you consent and agree that we can use that information for marketing. We will only identify you by your first name and city.

Disclosure of Personal Information

We will transfer and store the information that you provide on our servers. 

We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to analyse and process information on our behalf including but not limited to:

• Payment processing
• Delivery services
• Provision of goods and services, including restaurant partners, store owners, or merchants
• Marketing

You agree to allow selected third party companies to contact you for marketing services that may be of interest to you. These third party companies include marketing and advertising companies, affiliates, associates and subsidiaries who may contact you by post, phone, email, website notifications, or mobile messaging (including sms, push notifications).

We reserve the right to share information with third parties to protect the interest of UrbanFindr to detect or prevent fraud.  We may use and share the information if we have duty to share or disclose to comply with any legal obligations, or to enforce any agreements, or to protect the rights of UrbanFindr or others.  If our business is purchased, sold or enters into a joint venture, we may be required to share or disclose your information to the new owners, business partners, and advisors.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Security and Protection of Personal Information

Our team works to protect your data and to store your data securely.  Unfortunately, it is not possible for information stored or transmitted on the internet to be 100% secure. We will take steps to protect the security of your information, but we cannot guarantee the security of the information that is transmitted to us or stored in our systems.  Any information that you transfer to us is at your own risk.

Your Rights over Your Personal Information

You may request to see the information that we have about you and to make changes to ensured that it is updated and accurate.  You may send the access request to help@theurbanfindr.com.

How to Contact Us

You may send your feedback and comments to us. Please address it to the Data Protection Officer (DPO) at help@theurbanfindr.com. 

Last updated: 27 September 2020